FAQJumbotronAltText

Customer Service

Let us help you find the right Service, Parts and Operation & Maintenance Manuals for your Cat® equipment

Frequently Asked Questions

Order Information

Customer Service

Frequently Asked Questions
General Order Information Secure Media
Contact Us
Publications Blog

No, all sales are final

You must contact a Caterpillar Dealer, and they will place an order for you. If you do not have a dealer, you may find one here: Dealer Locator

Contact Website Technical Support at Cat_Support@elandersamericas.com

Your address is needed for billing purposes

Yes. Click on the profile icon and 'Manage Orders' to view your order history or to check the status of your order.
Effective January 28, 2026, a 3.5% order fee on all orders under $40 will be added to each order placed on Cat Publications. This fee, paid by the customer, will help Elanders Americas, the site host and developer, sustain the high-value services required to manage this program.