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FAQ


Search for the serial number prefix that is on the product you are looking for, such as your machine, transmission, engine or gen set. Use a machine serial number prefix to find machine publications, use a gen set serial number prefix to find gen set publications and so on.
There may be multiple languages available for each publication. Language is listed within the product information. Also, click the image of the product to preview the cover which should contain the information you need to make a purchasing decision.

You must contact a Caterpillar Dealer, and they will place an order for you. If you do not have a dealer, you may find one here: Dealer Locator

You must contact a Caterpillar Forklift Dealer: http://www.mcfa.com/en/cat/find-your-dealer

Contact Website Technical Support at Cat_Support@elandersamericas.com
The shopping cart shows the number of different publications, not the total quantities of each
Yes, the search results appear in alphabetical order based on the title field. You can narrow your search results using the filter on the left by product category and/or language.
Your address is needed for billing purposes.
Yes. Click on the profile icon and 'Manage Orders' to view your order history or to check the status of your order.
No, all sales are final.
Send an email to Research_Media@cat.com