Customer Service

This enhancement has been made to avoid distribution of technical information on the internet. The user access controls (email/domain address) will ensure that only authorized users can open and view the service media they have purchased.

It is the best practice to download the VERA® application. Users will be able to access most files online; however, we recommend using the VERA app or viewing all secured media. No admin rights are required for installing VERA.

You will need to do a little troubleshooting: 

• Make sure you have entered the email address correctly on your order. 
• Download the VERA® application if you have not already, then try opening the file through the application. 
• If you are still unable to open the file, please visit [Contact Us] on publications.cat.com

A restart is recommended.

The Vera icon should appear on your desktop. If it does not appear on your desktop hidden icons menu.

Only if you have purchased the “Domain” option

No.

No. Please make sure to verify your email or domain address when entering this information and before completing the checkout process.

No. There is no fee associated with downloading the VERA application, only the cost of the media as listed on publications.cat.com.

Yes, all device types may be used (PC, Mac, tablet, smartphone).

There may be a few reasons, mainly security was not applied to technical information in the past. It also may be that a previously purchased secured file was able to be opened in the web browser, but your current file is too large to be handled in the browser. It is our best practice to download the VERA application after the purchase of your first secured media. You will not be required to download it multiple times.

Prior to working offline, the file should be opened and saved in a location that is permanent (desktop, hard drive) to ensure file access keys are properly cached on the local device.

Yes. You will be able to print your PDF, and it will have a watermark denoting the authorized user for that secured media

No. The watermark will remain visible