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FAQ


A security key must be assigned to the media before the order is complete. The security key can be an email address or domain address. For more details watch How To Assign Secure Access.

Open the Available Downloads menu from the profile icon drop down menu. Click the download button to download the media. For more details watch How To Download.

Complete the support request form found on the Contact Us page. For more detail watch How To Request Customer Support.

Click here. to learn more about the Vera app. Download Vera

No, all sales are final.

You must contact a Caterpillar Forklift Dealer: www.mcfa.com

You must contact a Caterpillar Dealer, and they will place an order for you. If you do not have a dealer, you may find one here: Dealer Locator

Contact Website Technical Support at Cat_Support@elandersamericas.com

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Secure Media Requirements

Warning

Warning: The following system requirements must be in place to access secured media, due to file size and software functionality. If the settings below cannot be met, please order this manual in the printed format. Failure to meet the requirements will result in an inability to access the purchased file.

 

 

Minimum System Requirements:

The following minimum requirements apply to Windows and Mac devices.

Download Format

  • 2.4 GHz processor
  • 4 GB RAM
  • 2 GB of available disk space
  • Latest version of Adobe software installed
  • Security (VERA) application installed

 

CD Format

  • 1 GHz processor
  • 2 GB RAM
  • 500 MB of available disk space
  • Latest version of Adobe software installed
  • Security (VERA) application installed