Customer Service

This enhancement has been made to avoid distribution of technical information on the internet. The user access controls (email/domain address) will ensure that only authorized users can open and view the service media they have purchased.

It is the best practice to download the VERA® application. Users will be able to access most files online; however, we recommend using the VERA app or viewing all secured media. No admin rights are required for installing VERA.

You will need to do a little troubleshooting: 

• Make sure you have entered the email address correctly on your order. 
• Download the VERA® application if you have not already, then try opening the file through the application. 
• If you are still unable to open the file, please visit [Contact Us] on publications.cat.com

A restart is recommended.

The Vera icon should appear on your desktop. If it does not appear on your desktop hidden icons menu.

Only if you have purchased the “Domain” option

No.

No. Please make sure to verify your email or domain address when entering this information and before completing the checkout process.

No. There is no fee associated with downloading the VERA application, only the cost of the media as listed on publications.cat.com.

Yes, all device types may be used (PC, Mac, tablet, smartphone).

There may be a few reasons, mainly security was not applied to technical information in the past. It also may be that a previously purchased secured file was able to be opened in the web browser, but your current file is too large to be handled in the browser. It is our best practice to download the VERA application after the purchase of your first secured media. You will not be required to download it multiple times.

Prior to working offline, the file should be opened and saved in a location that is permanent (desktop, hard drive) to ensure file access keys are properly cached on the local device.

Yes. You will be able to print your PDF, and it will have a watermark denoting the authorized user for that secured media

No. The watermark will remain visible

You will need to check your “SPAM” or “Junk” folder to ensure you received the email giving you access/confirmation.

No. Only one domain can be assigned.

Only CD’s are available.

No. However, you may print the digital copy.

Yes. Security can be applied to a shared inbox.

Yes. However, the file may only be shared with those who have been granted access.

VERA supports Windows, Mac OS, iOS (iPad and iPhone), Android, and Surface.

VERA is a secure shell - an HTML shell - around each of your most sensitive files. As people open your file, this sends a request to the VERA cloud, which confirms whether that person has access and what their rights are to the document.

The VERA Cloud Platform manages the policy and controls for each customer, or tenant on the platform, and securely manages the processes of creating keys, enforcing access policies and aggregating events and activities for audit and reporting purposes. No customer data or content is stored on the VERA Cloud Platform.

VERA operates independently of most content management systems. Therefore, incorporating VERA into your content management processes involves encryption and access from outside of the repositories. Though this means users need to extract files from content management in order to view and edit, you can automate the security of this content using the VERA SDK.

No. With VERA, viewers do not need to download any client to view files. Authentication (if you require it) can simply happen in the browser. Once a user is authenticated, protections can be applied and viewing of files will simply happen in the browser. You can also give the ability for Caterpillar: Confidential Green users to download the file if you wish as well. There are lots of options. This allows recipients external to the organization the ability to easily access data without having to install any plugins or clients and within their default browser. Authentication is controlled in multiple ways for external users. One example is simply doing email authentication, this is where the user would receive a second verification email. Users inside the organization usually have the VERA client installed on their endpoint (iOS, Android, Windows, macOS). This allows them to easily access secure files in native applications without having to add any additional steps. Users with a client can also easily manually secure data in multiple ways. This, however, is usually managed through automation by the admins and does not require a client.

VERA does not store customer data or content. The information stored in the VERA Cloud Platform is limited to the encryption keys, policy definitions, user account information, and audit log data for the VERA Dashboard. VERA can’t see the information inside your files. We separate the encryption keys from where the content is physically stored.

VERA is not a cloud subscription service.

Access to the cloud is not required to view documents. Documents can be downloaded onto the hard drive of a personal computer

Yes, Vera has auditing capabilities. This includes file opening, access denials, and attempts to perform unpermitted actions such as copy/paste. The auditing process is manual and labor intense, so limits have been put into place.

We can track how many different machines were used to access a file using the same single users address.

No. The number of users that have access to a file secured with a domain address cannot be capped.

If a user violates the established access limits, an audit will be performed.

Yes. The TIS media management team can revoke access to any secured file. Access can be revoked by machine or by the users email address.

All support information can be found on the publications.cat.com Frequently Asked Questions page.